Position
Mission Statement
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Reporting directly to the Finance & Operations Manager and in relation with our IS&T central team in our Swiss Head Quarters, the role will coordinate all IT support activities for TAG Heuer Korea: Boutiques, Customer Service Center & Back Office.
Main Responsibilites
Your responsibilities include (but are not limited to):
- The definition of priorities with business teams
- The coordination of user support activities (in collaboration with external service providers)
- Creation, set-up and implementation of IT Ecosystem in TAG Heuer Korea
- The management of all IT equipment (IT and telephony) for our sites and our shops.
- Participation in the deployment of IT solutions in Korea (for example: standardization of technical platforms, Windows 11 migration, etc.)
- A "high-end" approach to IT support, especially for VIP users
- Management of IT service providers
Qualification, Experience & Skills Required
- Relevant tertiary qualification in Information Technology or an appropriate business discipline, supported by minimally 5 – 10 years of practical experience in a discipline related to this position
- Service and excellence oriented, with strong project management skills
- Sense of service, rigour, dynamism, reactivity, flexibility, autonomy and organisation are essential qualities
- Strong technical knowledge of IT user environment
- Mastery of Microsoft environments: AD, o365, …
- Experience in managing IT assets via remote control tools, inventory, image deployment, patching, antivirus
- Experience in managing IT support via ticketing tools (Service Now / JIRA)
- Experience in network management (Routers, switches, Firewall, Wifi, WAN) Cisco Meraki a plus
- Fluency in written and verbal English is a must to communicate to stakeholders across the globe
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