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MVSI is a market leading compliance company operating globally with offices in Australia, UK, Asia and the US. We provide services around KYC (know your customer), and AML (Anti-money Laundering) to a wide range of financial services organisations to assist them in meeting their regulatory compliance obligations. - Find out more at https://aml.mvsi.com
To help cope with demand, we are seeking additional Customer Service Assistants to support and meet our client’s needs. Our Head Office is located in Sydney but we accept applications from candidates based anywhere in Australia or New Zealand, as you will have the option to work fully remotely. AML and KYC experience and knowledge of Australian regulations is a plus, but not mandatory, as we provide full training.
Your new role will be to engage with our client's customers over the phone and via email, and support them in completing online forms, providing documentation, and making detailed file notes on each case so our AML & KYC checks can be then completed by our team of verifiers.
Why Apply?
Get an awesome career! Ours is a specialised industry, and experience is in short supply. We employ people from all walks of life, and train them to be certified professionals over time. This is a fabulous opportunity to find a new direction, build transferable skills, and enjoy a profession where every day is interesting, and you'll want to come to work.
The Role:
- Contacting our client's customers over the phone and via email. A background in a call centre environment is essential.
- Obtaining documents and making detailed notes ready for our team of verifiers to complete their AML & KYC checks.
- Dealing confidently with candidates and clients and assisting with queries, verifying information and much much more, is all part of a normal day.
Your responsibilities:
- You will be liaising with and supporting teams in Australia, the UK, Europe, America, and Asia.
- Communicate with clients for further information or documentation that could be required and support them through the customer journey.
- Contribute to continuous process improvements through innovative ideas and proactive thinking.
- Keep up to date with changing industry regulations and trends relating to security, financial crime, and other emerging issues.
- Meeting agreed KPI’s for productivity and quality.
The Team:
Did we mention awesome? We have an awesome team! Our people are our most valuable asset, and we have a great bunch of people, and the culture to match. Lots of support, information sharing, and just a great environment to work in. You'll enjoy coming to work every day.
About You:
We don't need a lot, but we do have a couple of prerequisites.
First, we want people who care. We love our clients at MVSI, and customer service is everything, so your attitude to clients must be first rate, including your communication skills. An exceptional phone manner is a must!
And secondly smarts, you'll be able to think on your feet, solve problems, and get the job done, and you'll be provided the autonomy to achieve that.
You do need computer literacy, good typing skills, grammar and punctuation are excellent and you're a born organiser. Time management is also one of your key strengths and ability to hit the ground running.
Let's do it!
This is a great opportunity for someone who wants to start & build a real career in the fast-growing anti-money laundering and financial compliance industry with a company that promotes and supports career progression.
We'd love to hear from you!
Job Type: Full-time
Salary: $45,000.00 – $50,000.00 per year
Benefits:
- Work from home
Schedule:
- Day shift
- Monday to Friday
Experience:
- Inbound call centre: 1 year (Required)
- Outbound call centre: 1 year (Required)
- Customer service: 1 year (Required)
Work Authorisation:
- Australia (Required)
Work Location: Remote
